Online Returns & Refunds

Have an item to return? We are here to help. Most products in new condition may be returned within 90 days either to a store or by mail, except as detailed in the Online Return Policy below. Patrons of shopmyexchange.com who shop via the Veteran's Online Shopping Benefit can return shopmyexchange.com merchandise by mail.

Make the Exchange your first stop.

Whether you made your purchase in store, online or by phone, most customers can return merchandise to your nearest Army or Air Force Exchange retail store. Patrons of shopmyexchange.com who shop via the Veteran's Online Shopping Benefit can return shopmyexchange.com merchandise by mail or by calling 1-800-527-2345 for assistance. If unable to return an item to an Exchange store, or if an item is damaged, call Customer Service at 1-800-527-2345. Exchange stores cannot accept damaged items.

Enjoy easy returns by mail.

Simply request a return from your order history. Print your return label. If you do not have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package and ship. Please be aware some products have different policies or requirements associated with them.

Online Return Policy

Items must be returned within 90 days, except as follows:

• 30 days: Jewelry, watches, sunglasses, camcorders, televisions (must be in original box), digital cameras, furniture, mattresses, and DLATS (government-issue clothing).
• 15 days: Bulk items (like large recreational/sports items or TVs over 60 in.), computers, tablets, GPS units, fitness devices and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games.
• Non-refundable: Gift cards, prepaid music, wireless and phone cards, personalized items, Military Uniforms Ready-to-Wear items, special orders, firearms, and ammunition. For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. See your owner’s manual for specific product details and proper handling. The Exchange is not able to take back items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return and refund information).
• Marketplace (Specialty & Mall) Stores: Returns and refunds for merchandise purchased through Marketplace (Specialty and Mall) stores are handled through the vendors. See Specialty and Mall store websites for individual refund policy details.
• Alcohol items purchased online and picked up in-store: BOPIS alcohol returns must be performed in-store and are subject to management approval, please reference in store return policy.
• Final Sale Items: Final Sale products are not returnable for a refund unless the product is damaged.
• The Exchange reserves the right to make exceptions to this policy.

Major Appliances (fulfilled by Home Depot): Items cannot be exchanged or returned in-store. Before a customer accepts delivery of major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves), they should be inspected for defects or damage. If any exists, you may notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery.

Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled and the unit(s) will be returned.

For used major appliances or major appliance returns outside of the return period, the manufacturer’s warranty may apply. See your owner’s manual for specific product details and proper handling.

Pre-owned & New Designer Handbags: Items purchased online cannot be exchanged or returned in-store. All online order return requests must be initiated within 7 days of receipt to be eligible for a return. If you wish to return your order, you must call the customer service number provided on the invoice. You will need to provide your order number, name, email, and phone number, and within 1 business day, you will receive a call back along with a return label emailed to you. Merchandise must have all tags attached, including the security tag, to qualify for a refund. All items must be returned in the same condition as delivered. Vendor photographs and documents the condition at the time of packaging orders to verify the return condition. Merchandise will be returned to the vendor who will then authenticate and authorize the return. If for any reason the return is denied, the merchandise will be returned to the customer. All returns, once received by the vendor and authenticated, will be processed within 2 business days.

Refer to your invoice to determine which vendor to contact:

• LePrix @ (888)747-0969
• Marque Luxury @ (844)562-7783
• Queen Bee of Beverly Hills @ (256)213-7796

Pre-owned Rolex Watches: Items purchased online cannot be exchanged or returned in-store. All online order return requests must be initiated within 7 days of receipt to be eligible for a return. If you wish to return your order you must call WLXT Luxury customer service at (732) 906-7979. Merchandise must have all tags attached, including the security tag as well as the winder and all components to qualify for a refund. All items must be returned in the same condition as delivered. We photograph and document all conditions at the time of packaging orders to verify the return condition. Merchandise will be returned to the vendor who will then authenticate and authorize the return. If for any reason the return is denied, the merchandise will be returned to the customer. All returns, once received by the vendor and authenticated, will be processed within 2 business days.

Diamond jewelry and watches over $1000 must be returned by registered mail to the address below. If your merchandise is received damaged or defective, you will receive a full refund once the item is returned. Verification of purchase is required (receipt, order number or customer notification). All refunds/credits are made payable to the ordering customer, never the recipient.

HQ Ecomm Returns
3911 S Walton Walker Blvd
Dock 14/15
Dallas, TX 75236

Oversized Shipping / Handling Refunds

You will need to work directly with Customer Service at 1-800-527-2345 for a refund on oversized shipping and handling fees, and to arrange for merchandise pickup. Oversized items require special handling and may incur an additional S/H fee. Cancellation of oversized items after shipment may incur a minimum of $95.00 Exchange relocation fee.

Customs Fee Reimbursement

If you have paid U.S. Customs fees on an item you are returning to the Exchange Return Center, you must have the return shipment certified by the local U.S. Customs Office (or Post Office if the recipient is more than 20 miles from a Customs Office). To apply for reimbursement of customs fees, a written request and the original certification should be mailed to the Customs Office listed on the customs payment receipt. In this instance, the Exchange will not reimburse customs fees.

NOTE: There are no refunds for personalized items.